Versa 3 constantly loses connection

[Fraukex3]

Hello,

Sadly I got trouble with the connection of my versa 3.

The most annoying part about it is that I don't get notifications on the versa 3 when I get calls or messages.

But also syncing often fails or takes ages.

I have a feeling it began when my premium ended.

I tried reconnecting, restarting, removing it from the App and add it again, everything.

I can't find any help and it doesn't get better by following common steps for problem solving.

My phone is a samsung galaxy A53

I have this tracker for about a year now and it makes me really sad that it already stopped working.

Wont get another year of premium without it working, that would be a waste of money.

I hope someone can help.

Thanks

[Guy_ · Accepted solution]

Hi @Fraukex3 - try swipe the face to the right to get to Quick Settings and make sure that sleep and do not disturb are disabled.

Try logout of the Fitbit App, clear storage cache and force stop it.

Check your phone battery saving options to make sure that the app can run in background then restart the phone and watch and see if that improves things 

[Fraukex3]

I did the things you said, it seems to help for now. Hope it stays that way.

Thank you for your help!

[Fraukex3]

Okay I didn't work, it keeps disconnecting

I also tried reinstalling the app and deleting the data.