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Versa 3 cracked screen

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‎07-23-2023 22:02 - last edited on ‎07-24-2023 05:19 by Fitbit Moderator

‎07-23-2023 22:02 - last edited on ‎07-24-2023 05:19 by Fitbit Moderator

Hi,

I suffered an accident last week, owing to which my Fitbit Versa 3 watch cracked. I bought the device within the past 6 months and hence would like to get it replaced. Could I know what are the steps to be taken for this?

Moderator Edit: Clarified subject

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‎07-24-2023 05:23

In response to NellyG

‎07-24-2023 05:23

Hi there, @sangsanthosh. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Versa 3 screen. @NellyG Thanks for your advice!

I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you soon. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎07-24-2023 03:31

‎07-24-2023 03:31

Hi @sangsanthosh  I very much doubt you can get your watch replaced after otmwas cra ked in an accident. But contact Fitbit Support  and see what they say.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-24-2023 05:23

In response to NellyG

‎07-24-2023 05:23

Hi there, @sangsanthosh. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Versa 3 screen. @NellyG Thanks for your advice!

I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you soon. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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