Versa 3 display went dim

[sunrisenjb]

I've had the Versa 3 for about 1 hour. The display screen went to Dim and I can't set it to Max. The button setting won't let me change it to motion and button. Help.

Moderator Edit: Clarified subject

[N8teGee]

Hi @sunrisenjb, welcome to the community.

The first thing I would try would be a restart. You can do that by pressing and holding the button for 10 seconds (until you see the fitbit logo). 

[sunrisenjb]

Thank you.

[N8teGee]

Just checking, did the restart fix your issue? 

[sunrisenjb]

I had only had it turned on for an hour, so I cleared it completely and
resynced it before I saw the message. Should it happen again, I will try
that. I've had at least 3 different fitbits, but I find that their feature
explanations are all written in Martian and usually of little help. Sad,
you'd think I'd switch but I have not.

[AnaFitbit]

@N8teGee thanks for your help. Hi @sunrisenjb welcome back to the Forums.

@sunrisenjb thanks for sharing those details and for the troubleshooting performed. If by any chance you need to restart your Versa 3 you can find the steps to do it in this link How do I restart my Fitbit device?

You can learn more about your device's features in this link How do I get started with Fitbit Versa 3?

See you around. 

[Hipvic]

I tried the restart.  Same issue.  Also cannot change any of the settings such as 'button only or button and wrist' or time out, etc. 

[Hipvic]

The restart does not fix my issue.  I have the same problem--display will not change from DIM.

[Guy_]

Hi @Hipvic  - try swiping the watch face to the right and disable the Sleep and Don not disturb icons in Quick Settings.

[Hipvic]

Omg!  It works now. Thank you very much!!!!

[sunrisenjb]

Mine was set to sleep mode. You unset it and it works. Also, their customer
service is actually excellent.

[Hipvic]

I totally agree!  They answer very quickly and have always helped me out.  This time I asked the community first.