Versa 3 does not boot

[BROEP]

My versa 3 is stuck at the logo screen.

Tried everything.  Reboot, factory reset.  Nothing works.  Only the fitbit logo appears on screen.  

Ofcourse the app doesn´t communicate with the app.

Tips, anyone?

[SunsetRunner · Accepted solution]

Hello @BROEP 

Sorry to hear you had to factory reset your Versa 3. I understand you only have the Fitbit Logo appearing on the screen and I’m sure you’ve tried restarting the Fitbit several times. If not definitely try. The rule of thumb I read here on the forums is to try at least three times. If that fails try putting it back in the charger for a bit (I’d personally go about two hours) then check on it and do another restart if necessary. I also found this article that might help as well here:https://www.myhealthyapple.com/is-you-fitbit-stuck-on-the-fitbit-logo-lets-fix-it/

If that doesn’t work I can only suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

😃 I’m hoping some of the tips help resolve the issue and calling support won’t be necessary. Please keep me posted 

[buggj]

Yep, good luck. Still waiting for feedback and resolution on my fitbit. Sounds like you need a new watch...sorry.

[BROEP]

Thx a lot

After about 20 "reboots" i´m one step further.  But now the screen became unresponsive.

I can see the clock, my alarm went off, and i´m receiving notifications. It even synchronises with the app.  I managed to put back the default clock face. 

After another zillion reboots, the screen remains unresponsive.  

I´m giving up. I´m even thinking of buying a new watch from another brand. 😔

[buggj]

My fitbit will not hold a charge so I can shut down. I will not invest in another fitbit. I cannot continue to replace this watch every year. Beyond annoyed!

[buggj]

My watch was still under warranty and I sent it back on 5/13/22, still waiting to get my fitbit replaced.....