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Versa 3 does not count kilometers

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‎08-25-2024 11:08

‎08-25-2024 11:08

Since 30 July, the indicated distances do not correspond to the number of steps. After reading the references to this in the community I have to realise that I am not alone with the problem. Any restart of the system doesn’t help.

I have not yet been able to find a satisfactory answer to this problem in the community.

I expect a solution to the problem soon. Many thanks.

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‎08-27-2024 13:51

‎08-27-2024 13:51

@stahlfit , Nice to see you around. Thank you for your message.

Our team is aware of the situation and is working on a solution to it.

Many users have now confirmed that they were able to fix it by entering the stride length themselves. It's worth a try until our team has worked on the solution.
You can find instructions for this here:Can I change my stride length in my Fitbit account?

Please follow this thread where all updates will be posted. Distance appears as 0 after sync

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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1 REPLY 1

‎08-27-2024 13:51

‎08-27-2024 13:51

@stahlfit , Nice to see you around. Thank you for your message.

Our team is aware of the situation and is working on a solution to it.

Many users have now confirmed that they were able to fix it by entering the stride length themselves. It's worth a try until our team has worked on the solution.
You can find instructions for this here:Can I change my stride length in my Fitbit account?

Please follow this thread where all updates will be posted. Distance appears as 0 after sync

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer