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Versa 3 is acting odd

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‎01-19-2023 19:22 - last edited on ‎01-20-2023 04:07 by Fitbit Moderator

‎01-19-2023 19:22 - last edited on ‎01-20-2023 04:07 by Fitbit Moderator

I have reset versa watch numerous times. Apps won’t download, can’t swipe and constantly updates on its own time and time again. It will sync to iPhone but no functions ont he watch work reset after reset after reset. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-19-2023 19:49

‎01-19-2023 19:49

Hi @John659 - it may need a factory reset rather than a restart.

 

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support who can help you with that.

Author | ch, passion for improvement.

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‎01-20-2023 03:31

In response to Guy_

‎01-20-2023 03:31

Guy,

How do you do a factory reset when the watch won’t swipe to settings? I’ve gone through the app and removed device but that too didn’t precisely work. 

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‎01-20-2023 05:08

In response to John659

‎01-20-2023 05:08

@John659- you call customer support, as mentioned, in order to, if possible, avoid mishaps.

Author | ch, passion for improvement.

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