08-19-2021 14:44 - last edited on 12-18-2022 20:47 by MatthewFitbit
08-19-2021 14:44 - last edited on 12-18-2022 20:47 by MatthewFitbit
After the previous firmware update (about a month ago) my Versa 3 would only receive notifications for a briefly then notifications would stop working. If I restarted the tracker notifications would again work briefly then stop.
After the most recent firmware update notifications seem to generally work, but if I swipe down to access the notification drawer the tracker restarts. Seems like another firmware update is needed!
Anyone else having this problem?
Moderator Edit: Clarified subject
08-19-2021 18:58
08-19-2021 18:58
Hi there, @Jberk. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from.
As a first approach, I'd recommend restarting your Versa 3. For more information, see How do I restart my Fitbit device?
If the issue persists, may I know if the watch is crashing only when checking your notifications? Have you tried another setting to see if the same also happens?
Keep me posted.
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08-19-2021 19:15
08-19-2021 19:15
08-20-2021 03:58 - edited 08-20-2021 03:58
08-20-2021 03:58 - edited 08-20-2021 03:58
@Jberk Regarding to your question, I mean if you swipe up, down, right, left, if you check the weather for example, does it crash too?
Have you tried restarting your watch as recommended here?
Hope that helps.
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08-20-2021 04:41
08-20-2021 04:41
08-20-2021 05:00
08-20-2021 05:00
@Jberk Thanks for trying to restart your watch as suggested above.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
We hope your issue is solved soon.
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08-31-2021 01:13
08-31-2021 01:13
I also am recieving this issue after latest firmware update. Done all the restarts and tried hard shut down. It is still doing it.
08-31-2021 05:55
08-31-2021 05:55
Hi there, @Jameszoom. Welcome on board. I'm sorry to hear that you're having this issue. Thanks for trying to troubleshoot it before reaching out.
Since you've exhausted all troubleshooting steps recommended here, please feel free to chat with us online or give us a call. Click here to get connected.
We look forward to getting you back on track.
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02-05-2022 12:19
02-05-2022 12:19
+1 to the exact same problems, crashing when checking notifications.
02-05-2022 14:39
02-05-2022 14:39
I think I would try setting up the tracker, use the replace option.