Versa 3 is not working properly

[J54]

Overall quality of Fitbit has really gone downhill. I have been pretty faithful to Fitbit and a vocal supporter. Next time I will get a different brand.

Always disconnecting to phone

Sleep log is rarely correct. If I get up to use the restroom, my sleeping stops, even if I go back to bed four more hours.

Needs recharging every 1.5 days, not the six advertised

Rarely checks oxygen saturation levels

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @J54. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, I suggest trying the below steps:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

Regarding your sleep data, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

As for the battery short life, are you using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

However, I'd like to share with you that the battery life will depend on how frequent certain features are used in general. Because you're using an Always-On Display clock face, I'd recommend changing the clock face to another one made by Fitbit and monitor your it's behavior in the next day. Additionally, try turning off this setting by opening the Settings app on your watch > Display > Always-on display.

About the SpO2, please see Why didn't I receive SpO2 data?

Hope that helps. 

[andersonK]

Hi Marre

i am trying to get In touch with Fitbit customer service 

how do I do that. My Versa 3 fitband is broken and it’s new barely worn just had it about two weeks 

[Guy_]

Hi @andersonK - the easiest way is via the Fitbit App, click profile photo, Help & support, Contact Customer support.