Versa 3 stuck on Fitbit Logo

[0xDev]

I got a Versa 3 device which button not responding and stuck on white logo(fitbit). It can get sync and it can capture wifi as well. At acc syncronization looks fine but I am not able to reach the home screen(white logo instead of home screen) or swapping at left-right-up-down.

If I do a factory reset from account watch can be paired again and setup wifi and the rest but after that white logo appears statically.

Any help? 

 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @0xDev. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out and the photo attached. 

In addition to the steps you've done so far, please try the following:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

[0xDev]

I have done your suggestion. Now, device not wont turn on😐😒

[MarreFitbit]

@0xDev I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.