Versa 3 is stuck in a boot loop

[PlzFix]

I've had my FitBit since October 2020. Yesterday evening it stopped working, out of nowhere.

It is stuck in a reboot loop. Same issue as Kittia ran into: https://community.fitbit.com/t5/Versa-3/Versa-3-is-stuck-in-a-boot-loop/td-p/4901758

I have not been able to factory reset the device. Neither was Kittia. Though for some reason the NOT WORKING solution was marked as a resolution to the issue by the support team...

Should I throw away the device and buy a new one? Not inclined to go with FitBit, and give you more money because the product fails. Or is there a way to actually fix the issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @PlzFix. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 prior to posting here. I understand where your concern is coming from and how you must be feeling. 

In addition to the steps you've done so far, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Restart your Versa 3 one more time. 
• Set up your Versa 3.
• If there is no connection, restart your Versa 3 once again. 

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Note: The answer was unmarked as the Best Answer. 

Hope that helps. 

[Vinterfe]

Had the same issue. Got a replacement for it from support. 

Seems like there's a lot of people reporting similar or the exact same issues lately. Wonder if there was a defect in the hardware used during a certain period of production that's suddenly causing them to fail.

[PlzFix]

Those steps make no difference.

Thank you for unmarking the non-solution as best answer.

I would appreciate a swift replacement, similar to what Vinterfe got.

[MarreFitbit]

@PlzFix I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon. 

@Vinterfe Welcome on board. I'm glad to hear you received a replacement after getting in touch with our Support Team. If you have any questions or concerns regarding your case, please feel free to contact our team back so they can clarify any doubt. 

[PlzFix]

Live chat:

[MikeO85]

I have the same issues as the above, if I try to reset, sometimes the screen will go black, but it will just get stuck again on the logo.

[LadyinMT]

This happened to me as well, with my brand new Versa 3 which I had for 2 weeks.  Out of the blue, it started to reboot and is now, stuck in a reboot loop.  Fitbit is sending me a new one, but very disappointing this one failed so quickly!  And, I have a major race this weekend that I'm not sure if the new one will arrive in time for.  (I'm doing "The Rut" 11K in Big Sky, Montana.) Argh!