04-10-2024 04:10 - last edited on 04-10-2024 04:12 by MarreFitbit
04-10-2024 04:10 - last edited on 04-10-2024 04:12 by MarreFitbit
Versa 3 is stucked in a loop and showing only fitbit logo.
Moderator Edit: Clarified subject
04-10-2024 04:16
04-10-2024 04:16
Hi there, @utsavpm. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is stuck on the Fitbit logo. I will do my best to help you with this.
Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.
If you manage to fully charge your Versa 3 but it's stuck on the Fitbit logo, please follow the steps below in the order listed:
With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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04-10-2024 04:36
04-10-2024 04:36
Thanks for your quick response. I've put it on charge. Will wait for 2 hours and follow the instructions.
I hope it works.
04-10-2024 04:57
04-10-2024 04:57
@utsavpm You're welcome! I will be around if you need further assistance.
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04-10-2024 06:58
04-10-2024 06:58
Hey Maria, so I am done charging my Fitbit device for 2 hours and tried restarting, but it is still stuck at the Fitbit logo.
04-10-2024 07:02
04-10-2024 07:02
@utsavpm Thanks for the update.
Since your Versa 3 is still stuck on the Fitbit logo, please follow the last steps I provided above which are specifically to the issue you're experiencing.
Hope that helps!
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04-11-2024 03:01
04-11-2024 03:01
I think the issue is with Fitbit watch and not my mobile. How come it will resolve the issue on the watch by turning off my phone?
04-11-2024 10:45
04-11-2024 10:45
I have exactly the same issue. The watch is connected to the app and has 96% battery, but the watch itself is stuck on the logo.
04-11-2024 14:56
04-11-2024 14:56
I have the same issue. Charged fully last night no problems, worked all day and then just fixed on the logo and won't do anything. Tried all steps suggested and nothing
04-12-2024 15:01
04-12-2024 15:01
Same here. It s like it is restarting itself on a loop.
04-12-2024 19:20
04-12-2024 19:20
Happened to me just now. Battery is fully charged, has been syncing to the app just fine all day. Every Fitbit device I get seems to have a lifespan on two years. I’m over it.
04-13-2024 00:26
04-13-2024 00:26
Yo igual. Esto ha de tener algo que ver con los cambios de compañía
04-15-2024 02:10
04-15-2024 02:10
Hey @MarreFitbit, I look forward to your response.