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Versa 3 is unresponsive

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‎02-04-2022 12:51 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎02-04-2022 12:51 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

My Versa 3 has suddenly stopped responding… contacted support on live chat and got told it was a warranty issue and that I would be contacted by email. That has been a couple of days now so I contacted them again and was told to factory reset, which I did… and it’s still unresponsive. 
Any suggestions as to how I fix this? 

 

Moderator Edit: Clarified subject

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‎02-04-2022 22:08

‎02-04-2022 22:08

Hi @Raina1988  -  just in case it's merely a hidden charging issue, check all the issues in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎02-05-2022 04:42 - edited ‎07-22-2023 04:02

In response to Guy_

‎02-05-2022 04:42 - edited ‎07-22-2023 04:02

Hi there, @Raina1988. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

To get this issue solved accordingly, please give us a call. Click here to get connected. I've sent you a private message where I provide your case number so you can give it to our Support Team once you call. 

Maria | Community Moderator, Fitbit


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