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Versa 3 is unresponsive

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‎09-06-2022 12:46 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎09-06-2022 12:46 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

I've had it 3 days and since the beginning it was slow but I thought it was just update lag. Then it would have a mine of its own and only turn on when it wanted and wouldn't respond to when I tapped the side button. If it turned on I couldn't interact with the screen and I restarted it and it worked for an hour.  It still vibrates and tracks but I can't use it when I want to.

 

 

Moderator Edit: Clarified subject

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‎09-06-2022 15:05 - edited ‎06-02-2023 12:37

‎09-06-2022 15:05 - edited ‎06-02-2023 12:37

Hi there, @Thefunkyboi. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

As a first approach, please confirm that you've restarted your Versa 3 as suggested here  How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Also, make sure that your have enabled Screen Wake on your Versa 3. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-06-2022 15:05 - edited ‎06-02-2023 12:37

‎09-06-2022 15:05 - edited ‎06-02-2023 12:37

Hi there, @Thefunkyboi. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

As a first approach, please confirm that you've restarted your Versa 3 as suggested here  How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Also, make sure that your have enabled Screen Wake on your Versa 3. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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