Versa 3 is unresponsive

[aishaahmd17017]

I’ve had my versa for about 2 years. My Fitbit was not working so I had decided to factory reset it ( wasn’t syncing after multiple attempts ). After I’ve factory reset it , its screen is fully black, it does vibrate but after abit it vibrates uncontrollably, I spent £170 pounds on this watch! I am so disappointed. 

Update: It also doesn’t reset, hard reset or reboot I’ve tried !!!!!

Moderator Edit: Clarified subject

[RiekoC]

Hello @aishaahmd17017 

I moved your post from the Charge 5 product help forum to the Versa product help forum since you mention that you have a Versa 3. You're more likely to get help here from other Versa 3 users.