Versa 3 keeps turning itself off

[KimberlyR09]

My versa keeps turning off for no reason and I can’t get it to turn back on???

Moderator Edit: Clarified subject

[Guy_]

Hi @KimberlyR09  - make sure you fully charge it to restart it and also try changing the clock face in case it causing problems.

Post back if you have charging problems or see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[MarreFitbit · Accepted solution]

Hi there, @KimberlyR09. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has recommended, please restart your Versa 3 by following these steps How do I restart my Fitbit device? In case you're using a third-party clock face, try switching to a one developed by Fitbit to see if that prevent this behavior from happening again. 

On the other hand, please also note you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?