Versa 3 keeps vibrating when I already answer a call

[Brownie1984]

I have notifications for calls on, for my Fitbit versa, combining with iPhone XS and Fitbit app. After the firmware update earlier this week on the versa when I receive a call, the Versa keeps vibrating and not switching to active call, if I answered the call via my phone. This is very annoying. Does anybody has the same problem? Any ways to fix it? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Brownie1984. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how annoying this can be. 

This shouldn't happen, and since it's related to the call notifications I'd recommend to try the following:

1. On the Fitbit app, tap on your profile's icon > Versa 3 > Notifications and turn off call notifications.
2. Restart your Versa 3 and reboot your phone.
3. Turn back on the notifications on your Versa 3 and the Fitbit app.
4. Try receiving a call notification one more time.

Hope that helps. 

[Brownie1984]

Yes thank you! This solution worked for me! 

[MarreFitbit]

@Brownie1984 Awesome! I'm glad to hear that the steps provided did the trick for you. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.