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Versa 3 lights keep going out

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‎05-15-2023 05:36 - last edited on ‎05-16-2023 14:53 by Fitbit Moderator

‎05-15-2023 05:36 - last edited on ‎05-16-2023 14:53 by Fitbit Moderator

The light keeps going out. I’ve restarted many times seams to only happen when I charge it.  Anyone with this issue

 

Moderator Edit: updated subject for clarity. 

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‎05-16-2023 15:05

‎05-16-2023 15:05

Welcome to the Fitbit Community, @barb1976. I'm sorry to hear that the lights of your Versa 3 keep going out and thank you for letting us know that you have restarted your watch in order to correct this. 

 

I noticed that you have an open case and are receiving assistance. Please reply to our Support Team with the requested information. 

 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎05-16-2023 00:05

‎05-16-2023 00:05

Hi @barb1976 - when you charge it the watch disables certain functions which might not be enabled immediately after charging forcing you to restart it or to wear it to enable the lights.

 

After charging put the watch on and swipe the face left, tap the Today app, and check you see an operational heart rate. If you do it is working normally.

Author | ch, passion for improvement.

Best Answer

‎05-16-2023 15:05

‎05-16-2023 15:05

Welcome to the Fitbit Community, @barb1976. I'm sorry to hear that the lights of your Versa 3 keep going out and thank you for letting us know that you have restarted your watch in order to correct this. 

 

I noticed that you have an open case and are receiving assistance. Please reply to our Support Team with the requested information. 

 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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