Versa 3 loses time

[MainlandAM]

My fitbit loses time

Moderator Edit: Clarified subject

[Guy_]

Hi @MainlandAM  - if it is losing more than a few seconds do a full Shutdown from the watch Settings menu. Wait at least 10 seconds for it to complete before placing on the charger to restart and charge it.

Then sync to set the time correctly.

Aa a last resort a factory reset may also be necessary, you can chat with Fitbit via the App, click profile photo, Help &  support, Contact Customer support to help with that. But bear in mind it sometimes can destroy the watch and it will require setting up from scratch if it works.

If the problem persists and it is still under warranty, 1 to 2 years depending on country law, take it back for replacement with a new one.

[MarreFitbit · Accepted solution]

Hi there, @MainlandAM. Welcome to the Community Forums. 

Keep in mind that your Versa 3 may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Versa 3 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

@Guy_ Thanks for your help!

Hope that helps.