help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 not changing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2022 13:17 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-07-2022 13:17 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

I got my new Versa 3 last week. It’s time to charge it. I had it on the charger all night, but it didn’t charge. My charger only has three prongs. Are there supposed to be four? 

Best Answer
Labels:
4 REPLIES 4

‎07-07-2022 14:36

‎07-07-2022 14:36

Yes, there should be 4 prongs on the charger.

Best Answer

‎07-07-2022 21:33

‎07-07-2022 21:33

Hi @PaigeEllen11 - this is a common fault with the charge cable, as it is under warranty ask for a new cable, via the Fitbit app, click profile photo, Help & support, Contact Customer support or buy one online.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎07-08-2022 05:52

In response to Guy_

‎07-08-2022 05:52

Thanks, they are sending a new one

Best Answer
0 Votes

‎07-08-2022 05:53

In response to Gammaof42022

‎07-08-2022 05:53

Thank you. Fitbit is sending a new charger

Best Answer