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Versa 3 not syncing

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‎12-18-2023 15:10 - last edited on ‎12-19-2023 05:19 by Fitbit Moderator

‎12-18-2023 15:10 - last edited on ‎12-19-2023 05:19 by Fitbit Moderator

After the woeful app update and syncing issues which sorted themselves out for a week, now we're back to syncing problems again?? And Google-Fitbit's solution? Basically jump through hoops and resets again.

Not good: sort the app out, sort the software out, then simplify posting on this community. This issue is not fixed... ticking a green box after copy-pasting an unacceptable 'work-around' is not good enough.

I regret getting this device.

 

Moderator edit: edited title to clarity

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4 REPLIES 4

‎12-19-2023 05:18

‎12-19-2023 05:18

Hello, @FluffsVon1 Welcome to the community forums.

Thanks for informing me about this situation in regards to the syncing of your Versa 3.

I appreciate the steps followed to get this working, can you check this article and follow the steps in the order they appear there, please? Let me know how it goes once you've done it.

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‎12-19-2023 10:41

In response to CrisVillaFitbit

‎12-19-2023 10:41

I've done this 3 times over the past few weeks. It's a workaround, not a solution.

 

For me, having to repeatedly reset my device (the only solution being offered by Fitbit/Google) on my phone translates simply: the device or app is not fit for purpose.  If it's not been fixed in the months since it was first reported by users (and it has not been fixed) then that's a hint to move to another device.

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‎12-19-2023 11:40

‎12-19-2023 11:40

My fitbit versa 3 doesn't sync. I thought I had to move the account over to Google in order to make it work, but my Google pixel 7 pro doesn't even find my fitbit.

So far I have: 

- restarted the watch and tried to sync it

- uninstalled the app and installed it

- moved the account the Google and tried to add the watch again 

- switched Bluetooth off and on again 

- tried to connect via Bluetooth phone settings, here it says "incorrect pass key"

All of the above didn't work. 

What else could I do to make it work?

 

Kind regards! 

 

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‎12-20-2023 12:13

‎12-20-2023 12:13

I regret this device also.

No longer receives app notifications from the phone.

Such a shabby product and software from one of the US largest companies. They seriously need to put on the dunce cap and sit in the corner.

 

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