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Versa 3 not working after update.

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‎08-07-2022 07:13 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-07-2022 07:13 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

My versa 3 stopped working after placing it to charge and it automatically did an update. Screen won't turn on, the sensors don't light up, it does vibrate when touched. It will not sync with the phone app either.

What can I do? 

Customer service doesn't exist on weekends.

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3 REPLIES 3

‎08-07-2022 08:04

‎08-07-2022 08:04

This same thing happened to me yesterday. I did the update in the morning and then in the afternoon my watch was dead. It won’t turn on at all even when I charge it. It seems to get hot when on the charger but it may have before that I just didn’t notice. Seems the update broke the watch.

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‎08-07-2022 14:53

In response to Goodells1

‎08-07-2022 14:53

This is my issue as well. It’s like the watch keeps restarting itself but never boots up. 

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‎08-07-2022 15:57

‎08-07-2022 15:57

My Versa3 is working since the iOS update but it won’t stay connected via Bluetooth. I have to keep reconnecting the Bluetooth to sync my Versa 3. 

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