Versa 3 replacement cannot sync with iPhone

[Kel.H]

Hi, 

My Fitbit Versa has not been able to sync since I received the replacement unit on 3 Jan 25. Despite numerous calls to Fitbit Help Centre, and do all the rigmaroles and troubleshooting over and over again with their agent's guidance over the phone, each time when I try to add device, it will prompt "Something went wrong - An error occured. Please try again... Exit" It just will not my Versa 3 to my Fitbit App on my iPhone 14.  The last call (sometime in 2nd to 3rd week of January 25) , she guided me over the phone to troubleshoot and do factory reset, off wifi etc, it just won't connect, the agent, name sounds like "Mia" told me there will be an upgrade about a week later. She said she will send me email with ID and that she will follow up and call me over the next week. No email, no calls.  One week, two weeks, till today, I checked no upgrade, tried add device, still kept getting the same error message. Tried many times over the past few weeks. Totally frustrated and disappointed with their poor service - no escalation and they don't seem to have good technical support who can really zoom in and help rectify. Have stopped calling time as they wasted lots of my time doing the same routine troubleshooting without even bothering to escalate to a better IT support staff! Totally disappointed with Fitfit Contact Help!

Moderator Edit: Clarified subject

[Guy_]

Hi @Kel.H - as replacement watches are refurbished ones you may have received a faulty watch, have they agreed to replace it with another one?

[Kel.H]

No, they helped me troubleshoot over the phone a few times, but never
mentioned about sending replacements.

[Capon830]

If you've already uninstalled and reinstalled the fitbit app and reset the versa 3 and powered off your phone and restarted it and it still isn't working as it should, you now have to make a choice. Either continue trying to get your fitbit to work by repeating what you've been doing with the hope that whatever prevented a successful connection and perhaps mysteriously corrected itself or wait awhile until Google releases updates to rectify the current problems that other users are experiencing (evident by the recent numbers displayed in the discussions) or ultimately change to a different device. Unfortunately since Google acquired Fitbit, the product and support has deteriorated. Maybe Google is wanting existing fitbit users to ultimately switch or upgrade to their products. Good luck.

[Kel.H]

Thanks, I concur with the point, it seems that Google is wanting us to
switch to other products!