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Versa 3 replacement isn't working

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‎01-23-2022 18:13 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-23-2022 18:13 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

So I got a replacement versa 3 from fitbit. It won't turn on to sync and setup but has been charging for days. I don't know what to do? Any advice? 

 

Moderator Edit: Clarified subject

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‎01-23-2022 22:47

‎01-23-2022 22:47

Hi @Row47  -  there can be several reasons why it's not charging, from a protective film on the back of the watch to a defective charge cable. See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

Or as it's most likely a refurbished watch it could simply be faulty and you need to contact support again.

Author | ch, passion for improvement.

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‎01-24-2022 05:11 - edited ‎08-10-2023 03:52

In response to Guy_

‎01-24-2022 05:11 - edited ‎08-10-2023 03:52

Hi there, @Row47. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3. 

I've seen you tried reaching out to our Support Team after posting here, but your chat got disconnected. If you still need help, the best way to get help for this problem is to try to chat with us online again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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