Versa 3 screen and battery issues

[frankie_b1]

My fit bit has suddenly stopped letting me swipe and has started to drain the battery fast! I’ve done the normal suggested reset but nothing seems to be working 🤷‍:female_sign:

Moderator Edit: Clarified subject

[Debbieb60]

Me too, I've had my bit Versa 3 for 16 months and it is dead.  I called Support and they said it is dead.  It is not under warranty, they offered me a 35% discount on another Fitbit but it will happen again.  It happened with 3 Versa 2 and now my Versa 3.  It's a lot of money to spend for a product that doesn't last and gives wrong data.  I really like the watch but Fitbit quality really sucks.  I thought it might get better with Google ownership but it's just as bad. 

[MarreFitbit]

Hi there, @frankie_b1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issues with your Versa 3. I understand where your concern is coming from. 

To properly address the issue with the screen, please confirm that you've restarted your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Regarding the battery short life, please bear in mind that battery life will depend on how frequent certain features are used in general. For more information, see Can I extend my Fitbit device's battery life?. Hope that helps!

@Debbieb60 Thanks for stopping by in the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Thanks for your understanding. Have a nice day. 

[Debbieb60]

My battery is dead and I confirmed with support. 16 months isn't very long.
Length battery life should be provided in the product description.

Debbie

[Guy_]

HI @Debbieb60  - do have a look at How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

It contains instructions and links on how to resolve a watch with a dead battery. It is quite a common problem and not necessarily a fault with the watch. With any luck you will be able to revive it.

[Since2017]

I have had a similar issue of post-warranty Versa 3 (screen came off and the tracker eventually stopped working completely). Customer service offered me a 35% discount, which initially seemed pretty generous - until I went on the website looking to purchase a replacement. That is when I noticed the same 35% discount if offered to all NEW customers as well, so it is false advertising to call the offered discount "loyalty" - My husband swears by his Garmin (he has had one for over 2 years with no issues), looks like I will be switching over to that brand, too.