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Versa 3 screen and button doesn't work

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‎10-12-2022 10:55 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

‎10-12-2022 10:55 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

Screen frozen on an app. Cannot be moved when trying to move screen up down or side ways. Button on left side doesn’t move it either.

 

Moderator Edit: Clarified subject

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‎10-12-2022 18:50 - last edited on ‎09-07-2024 09:46 by Fitbit Moderator

‎10-12-2022 18:50 - last edited on ‎09-07-2024 09:46 by Fitbit Moderator

Hi there, @Sonnyap. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. We really appreciate the time you took to troubleshoot your Fitbit.

Hope this gets resolved soon. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎10-12-2022 18:50 - last edited on ‎09-07-2024 09:46 by Fitbit Moderator

‎10-12-2022 18:50 - last edited on ‎09-07-2024 09:46 by Fitbit Moderator

Hi there, @Sonnyap. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. We really appreciate the time you took to troubleshoot your Fitbit.

Hope this gets resolved soon. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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