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Versa 3 screen came off

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‎04-18-2022 11:37 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

‎04-18-2022 11:37 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

Fitbit is a favorite device and have become quite fond of it...

 

But, out of the blue, the face plate just came off! It seems to be attached to the device, and appears to be working when I put the display back on top, but clearly I can't use it like this..

 

Has Fitbit tried to help?

 

Moderator Edit: Clarified subject

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‎04-19-2022 06:51 - edited ‎12-31-2023 08:37

‎04-19-2022 06:51 - edited ‎12-31-2023 08:37

Hi there, @Fitskytizen. Welcome to the Community Forums. Thanks for the details provided in your post about the damage on your Versa 3. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they're now helping you with this matter. 🙂

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-19-2022 06:51 - edited ‎12-31-2023 08:37

‎04-19-2022 06:51 - edited ‎12-31-2023 08:37

Hi there, @Fitskytizen. Welcome to the Community Forums. Thanks for the details provided in your post about the damage on your Versa 3. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they're now helping you with this matter. 🙂

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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