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Versa 3 screen came off

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‎02-11-2022 12:50 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-11-2022 12:50 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

Has anyone experiences this? I was walking and noticed the screen this. I never shower with it nor get it wet. Is this covered by warranty?

IMG-20220211-WA0006.jpeg

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-11-2022 13:10

‎02-11-2022 13:10

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎02-11-2022 20:43

‎02-11-2022 20:43

Hi @Kkdi1891  - have a look in the forums for other similar cases and for those where water got in, which also indicates a seal problem.

 

Take it back to where you bought it for replacement. 

 

Warranty is 1 or 2 years depending on where you live/bought it.

Author | ch, passion for improvement.

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‎02-13-2022 05:50

‎02-13-2022 05:50

I had the same problem Friday. I think that after 14 months it should be covered. Unfortunately it is not. They sent me a 35% on a new watch. My son has an Apple Watch and had longer than me and no problem with it. I’m thinking of getting something else where the client service is better and that the warranty is more than one year. You buy a timex for 10$ and it’s still works but buy a 250+ watch and they can’t do anything for you.

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