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Versa 3 screen goes blank when trying to access to Exercise

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‎12-21-2022 18:40 - last edited on ‎12-23-2022 07:42 by Fitbit Moderator

‎12-21-2022 18:40 - last edited on ‎12-23-2022 07:42 by Fitbit Moderator

Have to restart my versa 3 almost 3 times a week because i cannot access the excersise and my screen goes blank

 

 

Moderator edit: updated subject for clarity. 

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‎12-22-2022 02:18

‎12-22-2022 02:18

Hi @Vidunethu This seems too often to me, but you really need to talk to Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-23-2022 07:51 - edited ‎12-23-2022 07:51

In response to NellyG

‎12-23-2022 07:51 - edited ‎12-23-2022 07:51

Welcome to the Fitbit Community, @Vidunethu. I´m sorry to hear you have to restart your Versa 3 because you can´t access the exercise.

 

Does the screen goes blank with other actions? How long has this been happening? Please confirm that you have tried restarting your device with the instructions of: How do I restart my Fitbit device? 

 

Thank you for your advise @NellyG.

 

See you around. 

Andrea | Community Moderator, Fitbitp>

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