help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 screen has detached

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2023 09:06 - last edited on ‎09-25-2023 04:35 by Fitbit Moderator

‎09-24-2023 09:06 - last edited on ‎09-25-2023 04:35 by Fitbit Moderator

Hi,

Help. My screen has detached and is just attached by the cables .

Looks like the adhesive has failed.

What do I do?

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-24-2023 23:40

‎09-24-2023 23:40

Hi @DeEmerald

If you are still within your warranty then contact Fitbit customer support (here).

If you you are outside of your warranty I would still suggest contacting customer support first. Otherwise you may be able to reattach it with some glue or adhesive (it will probably no longer be water resistant). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎09-25-2023 04:41

In response to N8teGee

‎09-25-2023 04:41

Hi there, @DeEmerald. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Versa 3 screen damage. 

I've seen you've followed @N8teGee's advice and contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-25-2023 10:47

In response to N8teGee

‎09-25-2023 10:47

Thanks. Yes no help from FitBit as it’s out of warranty. I still have some months of premium which is pretty much useless now.

I will try some adhesive myself. Can’t be any worse than the previous glue.

I don’t live in a hot country or swim so hopefully it will hold.

thanks

 

Best Answer