Versa 3 showing the wrong time

[Penny02]

I've searched the forum and  elsewhere, tried changing time zone, force stopping app, turning bluetooth  on and off and  multiple  restarts of phone and watch all with no improvement.

A few days ago my watch started  showing a time a few  hours behind, not a whole number of hours like it has the  wrong timezone (for example actual time is 11:46, watch says its 9:59). The app sometimes  states sync failed, but normally tells me synced successfully, steps are wrong but sleep is correct in the app. It does take a long time to sync. I have no other  fitbit devices in the house and the watch is only connected to my phone.

Changing timezone in the app has no effect on the time, even when  watch states sync successful.

Does anyone have any other suggestions please?

Moderator Edit: Clarified subject

[Guy_]

Hi @Penny02 - there was a daylight savings change in America on Sunday which can be problematic.

If you are not affected by a daylight savings change and/or the problem persists on Monday, your watch is probably not fully syncing after you changed the time zone in the Fitbit App settings [not elsewhere].

To make sure, in the Fitbit App, click on the gear, then Date, time & units, Time zone, unselect set automatically, choose a time zone different than yours by at least 2 hours, then sync your watch manually. [If necessary restart the watch].

When the watch time has changed time reverse the process and sync again.

Note if your watch is often on an odd time [like it loses minutes quickly] it could indicate a problem, and to be sure it is not the clock face itself try another one.

[Penny02]

Thanks Guy, we're not in the US and this issue started a few days ago before their  DST change. I've set the timezone to one a few hours away from ours, no difference  noticed even after  multiple  restarts. The odd  thing is that the time is not out by hours (as  in the minutes are correct and hour wrong) but is out by a random amount. 

Good suggestion on watch face, I'll try that.

[Guy_]

@Penny02- thanks, it is certainly odd. Also you can try swipe up to get into Weather and drill down to see what it says when it lasts synced. It might say something odd, rather than a few minutes ago.

Lastly and unlikely, check your phone is on the correct time, as it syncs with that.

[Penny02]

@Guy_  thanks, yes very  odd. I don't normally have the  weather on my watch, turned on the widget for hourly updates and no data - sync just fails from  the  phone app now. Steps, calories and heart all being sent from watch to phone. Changing watch face and time zone  makes no difference and sync never fully syncs.

Time to contact the support team I think.

---

@Guy_  cracked it! Removed app (again) and  unpaired watch. Reinstalled the app and it detected the  watch, went through all the  steps and still failed. So added another device in the app, which of course removed the existing  device. Went through  the steps for this (twice as the first time it failed) and now it all works. So all I can assume is something in the bluetooth connection or  within the  app was corrupted and wasn't reinstalling.

[Guy_]

Thanks @Penny02 - good job,  if you uninstalled the Fitbit App you may need to setup previous settings again.

If you have an Android phone, don't forget clearing the storage cache is an option,  as is log off which can clear future corruptions.