Versa 3 stopped syncing

[Kazzer666]

My watch wont sync with my phone it keeps saying I need the app but I've got the app.

Moderator Edit: Clarified subject

[Ladderz1959]

Exactly the same here Kazzer666 and I'm fed up with deleting everything and re-installing 😂

[MarreFitbit]

Hi there, @Kazzer666. Welcome to the Fitbit Community Forums. @Ladderz1959 It's nice to see you around here! Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you're having syncing issues with your Fitbit devices. I understand your concern, I will do my best to help you with this!

Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing syncing issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[Ladderz1959]

Just gone through all of the above, twice, and still not syncing, and this problem has been 7 days now. ☹️ 

[Brian-Allen]

The problem has not not been fixed!  8th day multiple attempts to follow fitbit suggestions still  says device not found but yet it is discovered by Bluetooth 

[eddot]

Done all of the above several times and each time connecting (as new device) "Something went wrong". Seems to be well and truly broken.  Shame,  I've enjoyed several years using Fitbit but think it's time to try something else. 

[Ladderz1959]

Same here eddot