Versa 3 stopped tracking my SpO2 data

[DudleyDavies]

My Versa 3 has stopped showing an Sp02 reading over the past week or so. It used to work perfectly. Is there anything I can do to fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DudleyDavies. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. 

If you see dashed lines on the clock face or SpO2 tile, a message that the SpO2 data couldn’t be read, or missing data in the Health Metrics tile in the Fitbit app on your phone, keep in mind the following:

• Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
• You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
• You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
• Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
• Your Fitbit device must be able to consistently track your SpO2 data:
  • Wear your device slightly higher on your wrist.
  • Make sure your device is in contact with your skin.
  • Your device should be snug but not constricting.
  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

[DudleyDavies]

Thank you for your response.

I have always followed those instructions and up until the last week I have had readings consistently. However this has now stopped for some unknown reason. 

[bayviewblue]

same here, not sure if it is app's issue or sensor issue

[Samoson]

I am having the same problem and notice that the red sensor is not longer lighting up.

[Lynz1960]

I'm getting the same except the reading on my Versa 3 appears to have stuck on 91% whilst the app shows "no data" 

[JeyesFluid]

The device is fully synced, 

The device was worn correctly all night and did not move,

all other metrics like heart rate etc recorded fine,

other sleep data was recorded fine and was over 7h on each missed 2p02 recording. 

The official Spo2 clockface is used always, no changes. 

The device even recorded Sp02 on watch Thursday 8th but it does not update onto phone App after multiple syncs. Everything else syncs fine. 

The device has full permissions for everything. 

The device is fully up to-date and APP and on the latest Android version.  

It remains incredibly unreliable and bugged.