Versa 3 stopped tracking my sleep stages

[KerstinN]

• My Versa 3 stopped tracking sleep stages 3 days ago. I rebooted the tracker, I restarted my phone. All updates are current, and the tracker battery is charged. On day 1, the entire sleep tile disappeared from the app on the phone. It came back the next day. I read through the other topics and help suggestions, but that didn't really help me. Any help would be appreciated.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hit here, @KerstinN. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the steps you've done so far, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[magnetix]

I understood that the problem was due to a server error that Fitbit claims to have now corrected.

[MarreFitbit]

Hi there, @magnetix. Thanks for stopping by in the Community Forums. 

Yes, please note the disruption with the Fitbit.com site and Fitbit services has been resolved. You should now be able to log into your account, sync and check your information.

[Arnhem]

My Versa 3 stopped logging sleep stages 9 days ago. I have been in touch with customer services twice and tried everything possible, even changing arms on a night time. It’s only a few months old, I can’t try anything else because I’ve done it all