Versa 3 stopped working again!

[Reneishadeberry]

I'm currently on my 3rd Versa replacement and this is getting so frustrating!  I was going for a walk and set it up to track my steps and it seemed to be fine but once I was done the screen was completely dark and wouldn't turn on. I have tried to charge it and still nothing. Can someone suggest anything for me to try?

[rcorrao22]

I had a similar issue and changing the watch face from my app seem to help.

[Reneishadeberry]

Okay, thank you. I will give that a try.

[Reneishadeberry]

Unfortunately that didn't work because the Fitbit won't turn on.  It last synced to my phone at 1:00pm with plenty of battery life but it isn't doing anything at all. Thank you for your suggestion!

[SunsetRunner]

My fitbit just went  dark too.  Who do I contact?

[Reneishadeberry]

I would suggest trying the Fitbit Support team for help.

[Griffjm]

It happened to me earlier today. I’ve charged and still black. Wonder if it’s a Fitbit glitch. 
Mine seem to last two years max and that’s frustrating 

[Robynemartin24]

how do you do this on the app? I can’t seem to find it, I had this problem this morning and left it on charge all day but it’s still a black screen 

[Reneishadeberry]

I did the same thing and still nothing. None of mind have lasted a year yet. This last one was only a couple months. I guess I will have to contact the Fitbit Support team again for help.

[Griffjm]

Mine started working just after 11pm last night. There were several others in the post who had the same issue of black screen/no internet that I believe it was a FitBit glitch. Hope yours is working now

Maureen Griffin
Sent from my iPhone

[Guy_]

Hi all, there can be a problem with charging if the watch is not properly clean or often the charge cable is faulty, see steps in  How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Also a recent firmware update seems to be producing issues of not starting. If you just did an update then it might be an issue.

[Reneishadeberry]

Thank you everyone for your help!  My Fitbit is now working!! Not sure what happened just happy to have it back.

[LizLacey]

Mine did this when it died and now won't turn on at all. Could be a fault with the device itself according to live chat with support.