Versa 3 stuck on Fitbit Logo

[crtrevino225]

I have been having problems with my fitbit since July 26th.  At first the fitbit wasn't getting notifications but was getting phone calls and was able to take them however yesterday afternoon my fitbit was fully charged and then all of a sudden the fitbit showed the fitbit logo and then goes off. It's acting like it's turning on but can't see the time or how many steps i have taken.  Every now and them I can hold down the button and it will bring up the Alexa app but it says not connected sync on the fitbit app.. 

Please help.  

Moderator Edit: Clarified subject

[hfanderson1980]

Similar happening here. All I get is the Fitbit logo and it vibrates like it is trying to turn. 

[MarreFitbit · Accepted solution]

Hi there, @crtrevino225 @hfanderson1980. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit devices. I understand where your concerns are coming from. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?