Versa 3 stopped working

[janzs]

After 1 1/2 years of daily use, including water aerobics, my Versa 3 stopped working.  The screen is black, the Fitbit won't reboot after following instructions.  It will not vibrate if buttons are held.  The app can no longer connect.  

A corollary problem, I tried to contact customer service, initially through the Fitbit app and the agent 'could not hear me'.  It's possible there was an app problem as I could not change speaker or mute function in the app (even though it looked as if mute was off, it acted as if it were on).

I tried to call their customer service number 877-623-4997 and the agent claimed not to hear me and then whispered to me, mumbled and sounded as if they were speaking a foreign language before hanging up.  Good help is hard to find I guess.  I have loved my fitbit versa 3 but realize that some features stopped working (or worked inconsistently) months ago: auto on when wrist turned, and vibrations for notifications to name two.  While I have enjoyed this product, it was very pricey to have only lasted a year and a half.  I have a samsung s21 so maybe someone can recommend a better alternative (not apple).

[Lorelei1970]

Mine did pretty much the same thing yesterday.  Stopped working, the fit bit symbol just kept flashing. Finally was able to restart but now it won't read my heart rate or track sleep. Did a hard start and won't come back on. I've had this one for about a year and a half as well.

[Guy_]

Hi @janzs  - it may be the battery isn't charging.

There can be several reasons, it might need more intense cleaning or commonly the charge cable can be faulty, or it got water in it.

See more in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Guy_]

Hi @Lorelei1970 - try charging the watch for an hour and check it doesn't get hot which would indicate internal damage, stop immediately if it does. Note the link in my previous post just in case there is a charging issue as well.

The flashing logo is normally an indication of a fault, not necessarily hardware.

Sometimes a factory reset can kill the watch but best in the Fitbit App, click profile photo, Help & support, Contact Customer support, and they will assist locate the problem.

[janzs]

Hi all,  I am updating this post.  I finally reached a person who could hear me at Fitbit customer service who then advised me someone from the Warranty dept would contact me.  Then I was emailed a coupon code to get 34% discount on my next Fitbit purchase.  That discount only works on full price and not in conjunction with sales price (which even Fitbit had on their website).  In addition, a simple coupon search (Honey or Retailme) found that same 35% discount so effectively Fitbit is doing nothing for me!   I send them an email requesting a replacement (even a refurbished model) and received an email back that my case is closed because I hadn't responded??? I called again and am suppose to be contacted by a manager.  At this point, I do not anticipate putting any more money into Fitbit products.  There are too many options that are less expensive, rated well and with responsive customer service.  I'm also selling my Fitbit stock as this company is not destined to be successful with products that fail shortly after the warranty expires and no reasonable customer service to support it.

[janzs]

My app shows it was fully charged before it died and I clean the contacts regularly.  One of the customer service representatives went over cleaning it and looked at my data and didn't think it was the battery charger either.  

Thank you for your input!

[Lorelei1970]

Thank you for the update! I actually just received the same discount from
fitbit because conveniently my warranty was up just prior to my versa 3
becoming possessed. I am very unimpressed with their help as this is my
second versa to stop working and receiving a very menial discount to
replace. I won't be replacing it with another fitbit.

I sourced out another option on Amazon and will be trying something way
less expensive and see how that goes.

[Lorelei1970]

That's exactly what I was told, how to clean the contacts. it seemed that
as soon as it was fully charged, it would try syncing over and over again
essentially draining the battery each time. It basically stopped something
new over the course of a few days, heart rate and then sleep, then steps,
etc. So unhappy.