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Versa 3 stuck on Exercise tab

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‎08-12-2024 14:09 - last edited on ‎08-14-2024 08:44 by Fitbit Moderator

‎08-12-2024 14:09 - last edited on ‎08-14-2024 08:44 by Fitbit Moderator

  • Exercise tab on watch will not open and just goes back to home screen.
  • Tried updating app and have restarted watch
  • Cleared data and cleared cache
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‎08-14-2024 08:43

‎08-14-2024 08:43

Hello there @KSHAW01, welcome to the Fitbit Community.

Thank you for taking the time to share the steps you've taken to resolve the issue.

To clarify, could you please explain what you meant when you said you cleared the cache and data? Are you referring to performing a factory reset on your device?

Please let me know so I can better understand the steps you've taken.

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