Versa 3 stuck on Fitbit Logo

[Zoraquin]

My Versa 3 is stuck on the Fitbit logo screen..  when I turn it off, it comes right back up to the Fitbit logo again.

I have read through and carried out all fixes (several times) shown on the forum and nothing is working, the logo remains on screen.

P

 

lease help!

Moderator Edit: Clarified subject

[Guy_]

Hi @Zoraquin - thanks for the photo, have you tried this procedure posted by @MarreFitbit , it may help.

 

[MarreFitbit · Accepted solution]

Hi there, @Zoraquin. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and the photo attached. @Guy_ Thanks for trying to help!

I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue helping you. 

Have a good day. 

[Zoraquin]

Thank you yes I did try, support have been in contact and it’s now getting sorted 👍🏻

[MarreFitbit]

@Zoraquin Awesome! I'm glad to hear they've been of great help. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[RobertReinders]

I have the same problem! Since 1hour ago. Nothing works as discribed on the forum. Some help needed from Fitbit!! Gr Robert R.

[Zoraquin]

Hey Robert, I ended up speaking to customer services and they sent me a replacement. But only after I had tried all the troubleshooting from the forums and the Fitbit help centre. 

Hope you get it sorted soon!! 

[RobertReinders]

Hello,

Thanks you for your reply! I can sent it back and get a full refund (it's
only 13 days old).
Thanks again!
Gr Robert

[m.mirra]

What did they tell you to do? I’m having same issues 

[m.mirra]

So what is it that fixes this problem?

[Guy_]

Hi @m.mirra  -

Probably best to contact Fitbit Support directly. They may be able to advise you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.