Versa 3 stuck on Fitbit Logo

[AnupamaAgarwal]

HI. My Versa 3 is not powering up. I am not able to do a hard boot also. The logo flashes if I press the button but does not power on, help!! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @AnupamaAgarwal. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 prior to contacting us. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[AnupamaAgarwal]

Hi!

Thank you so much for your help. My fitbit versa 3 has started again!!

Have a great day!!

[MarreFitbit]

@AnupamaAgarwal Awesome! I'm glad to hear you're back on track. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!