Versa 3 stuck on Fitbit Logo

[Jessica121126]

This morning, my exercise app wasn’t loading so I decided to manually shut down the watch. I held the left button down to turn it back in, and when it did, the logo first appeared. Then disappeared, and reappeared, etc. The logo is in a loop with constant vibrating. I’ve seen videos to hold buttons down to restart, but I don’t believe this Versa 3 watch even has button really. But I’ve tried anyways and nothing is helping. I’m waiting for the watch to battery down but it takes days (unfortunately a reason I bought this watch). I never get this thing wet and wear it about 14 hours a day cause I’m at work for 10. It’s almost two months old. 

Update: I talked with Fitbit chat and they asked a lot of questions but eventually stopped responding. So no solution. This is sad. A $300 birthday present isn’t working after 5 weeks. 

Moderator Edit: Clarified subject

[kimbahrs]

Mine froze after the update 

[crazymouse]

I suggest you go through Chat, that’s what I did and they replaced it.



Sent from my iPad

[valtraber]

This is happening to me too!! So frustrating. I was a diehard FitBit user but now looking into other watches. 😞

[valtraber]

This is my exact problem too, almost to a T! Same timeframe and issues. Ugh!!!!

[crazymouse]

I had a lengthy discussion with Chat who then arranged for a replacement. Mind you, I hadn’t had it for very long. Good luck.

Sent from my iPhone

[crazymouse]

Try talking to Chat. I had a lengthy discussion with them and they arranged for a replacement. Good luck.

Sent from my iPhone

[5G6JGF]

Thanks- I took it to the chat as well and they took me through the process of waiting for it to charge then reset.  The status is the same.  I will go back to the chat and ask them to stop playing around and replace this watch.

[Kim-me]

It happened after the latest iPhone update so maybe?