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Versa 3 stuck on Fitbit Logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2022 10:09 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-24-2022 10:09 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

My Versa 3 is frozen. The screen has the Fitbit logo & it won't restart itself. Two days now. Anyone find a solution. 

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎04-24-2022 10:32

‎04-24-2022 10:32

Ditto! I hope it wasn't an update that bricked us 😞 

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‎04-25-2022 07:30

In response to jedijennie

‎04-25-2022 07:30

Hi there, @thatsp @jedijennie. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 smartwatches before reaching out. I understand how you must be feeling. 

 

I've seen you both have contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions regarding the outcome of your case, please feel free to contact our team back.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎04-25-2022 11:45

‎04-25-2022 11:45

I tapped my Versa3 on a metal shelf while I was loading laundry this morning. All I get on my watch is the Fitbit logo. Pushing the button on the side doesn't seem to do anything. The watch won't sync.

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‎04-25-2022 11:57 - edited ‎10-07-2024 12:25

In response to KevinGM

‎04-25-2022 11:57 - edited ‎10-07-2024 12:25

Hi there, @KevinGM. Welcome on board. Thanks for trying to troubleshoot the issue with your Versa 3.

To solve this issue, please follow the steps below:

  • Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-25-2022 18:20

In response to MarreFitbit

‎04-25-2022 18:20

FYI: This canned response (and script) to various forums is NOT helpful. 

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‎04-25-2022 18:22

In response to DGB1970

‎04-25-2022 18:22

Looks like I am one of the unlucky ones with a bricked Fitbit... and to think I sold my Apple Watch for better sleep metrics. Doh! 

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‎04-25-2022 18:37

In response to DGB1970

‎04-25-2022 18:37

By the way, this is my second Fitbit... I purchased the now defunct Ionic. That one I found out had a habit of bursting into flames after I bought by Apple Watch. So... Fitbit is now 0 for 2 in reliability with me. Not since the 1980's and owning domestic automobiles have I seen such terrible reliability in a product. Congrats. 

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