Versa 3 stuck on Fitbit Logo

[LGfive]

My versa 3 is stuck on the start up diamond. I have held the side button until it turns off and the diamond comes back (about 10 x now) but it won't boot up. Any other options?? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @LGfive. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 prior to contacting us. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[LGfive]

Hi there! Thank you so much for the tips. I hadn't done a factory reset when this started, I was just wearing it. I had it 10k steps so it buzzed, I saw the shoe walking, then t went black and got stuck on the logo. 

I did then try the factory reset to no avail. 

I have since disconnected it per your instructions and have tried doing a factory reset 5x with no luck. Any other options?

Thank you for your help! 

[maxmal]

this scripted response is not helpful at all. Did not solve anything.

I hope someone can actually help.

[MarreFitbit]

@LGfive Thanks for following the tips and recommendations I've provided above. I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

@maxmal Thanks for stopping by in the Community Forums and trying the steps suggested. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[mikedean1616]

 Did not solve anything.

I hope someone can actually help. My (Versa 3 is still stuck in reboot mode after many attempts to re start and 3 times contacting customer service 

with no help other than here is a 35% off discount on the new purchase of a Fitbit ( i dont want a new fitbit) watch is only 1.5 years old

[MarreFitbit]

Hi there, @mikedean1616. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. 

[maxmal]

Hi Maria, I contacted the live chat support two days ago. they told me I will get an email from a support rep within 24 hr, but I haven't received anything. Is there anything you can do to escalate my issue? Thank you

[maxmal]

The end of the story is that I got a 35% discount for a new Fitbit! That's a sure way to lose customers! My versa 3 was only 1 year and 3 months old! 

Goodbye Fitbit

[mikedean1616]

@maxmal i got the same response 3 times 35% off discount with the same generic response, they defiantly do not stand behind there product as they dont even offer a repair dept.Mine was 1.5 years old with normal wear. you are correct great way to lose customers. At least Apple offers a better warranty and stands behind there product..  Thanks for nothing Fitbit!!! !! !  

[MarreFitbit]

@maxmal @mikedean1616 Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Feel free to contact our team back if you have any further questions or concerns regarding the outcome of your case. 

[mikedean1616]

@MarreFitbit @maxmal. It was never about the warranty. i told 3 different service reps that it was a 1.5 years old and the warranty was done. I was willing to pay to have it fixed after paying a large amount for the watch, if i had of known that there was no way of getting it repaired after the warranty was done i wouldnt have purchase it, i would have went with Apple Watch, it was about Fitbit standing behind there product and doing the right thing. my question to Fitbit as a company is how can the company charge that amount for there items and only offer a very and i mean very limited warranty.