Versa 3 stuck on Fitbit Logo

[ms.walkalot]

My versa 3 wasnt used for a few days ( I was laid up due to lung issues, asthma} and when I went to use my watch it is stuck on the logo and the lights underneath are not coming on. I have tried to reset by holding the button and it vibrates but goes back to the logo. I have uninstalled and reinstalled fitbit from my phone. I have tried to remove fitbit from my bluetooth. It should be fully charged as it was on my charger while I was unable to walk. my watch is only 4 months old! Please help a girl out!!!

Moderator Edit: Clarified subject

[MischiM]

Mine started doing that this morning. I have been wearing it every day. I've had mine for about a month. This is ridiculous it's I pay this much and start having problems this soon. I don't even see info anywhere for a factory reset. The only thing that looks obviously is deleting it from the app, but I don't see how that will help as it's clearly not syncing. Last sync was 4 hours ago. 

[glynd123]

mine has done the same thing yesterday and will not reset at all, just showing logo and no lights on the bottom! It’s only a few months old too! Lost without it.

Moderator Edit: Formatting

[ms.walkalot]

I have followed all the suggestions on how to fix it and nothing.... so annoying! I also am lost with out. 

[MarreFitbit]

Hi there. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 watches before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

@glynd123 @MischiM I've seen you both contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@ms.walkalot Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Shinook23]

Mine does the same, it’s only a few months old 😞 

[MarreFitbit]

Hi there, @Shinook23. Welcome to the Community Forums. I'm sorry to hear you too are experiencing issues with your Versa 3. I understand how you must be feeling. 

If you haven't done so yet, please try the following steps:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

[glynd123]

Fitbit, thank you. All sorted now and back using my Versa 3. Great stuff

Moderator Edit: Formatting

[MarreFitbit]

@glynd123 Awesome! I'm glad to hear you're back on track. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Jwd85]

Mine is doing exactly the same thing. It worked totally fine for the last year. All of a sudden on Saturday, it is only showing the Fitbit icon and nothing else. I’ve tried the reset, deleted the app, run the battery and and charged it from 0%. Nothing works. Just keep getting the icon. 

[glynd123]

Contact Fitbit support and see if they can help. 🤞

Sent from my iPhone