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Versa 3 stuck on Fitbit Logo

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‎08-30-2022 18:18 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-30-2022 18:18 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

Hello,

 

My Versa 3 turns on, shows the logo, and turns off. I can't interact with anything. It's been doing this for 3 hours and has a full charge.

 

Please help! 

 

I've held down the button, i've put it on the charger, and nothing seems to be working. It is 2 months old and I'm very very sad.

 

I've had 4 fitbits in the past, and all broke within the same timeframe. You would think, that for 300 dollars, it might not break in the first year... let along quarter.

 

Moderator Edit: Clarified subject

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‎09-01-2022 14:51

‎09-01-2022 14:51

Hi there, @Postums. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products.

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎09-01-2022 20:09

‎09-01-2022 20:09

The Versa3 updates are doing this as well as the Charge4 and Charge5...

 

Check the forums and see the MANY upset customers...

 

 

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