Versa 3 stuck on Fitbit Logo

[Hikerrandy]

My Versa 3 only shows the blue logo. Won't work. 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Hikerrandy 

Maybe this YouTube video will help you sort it out:https://m.youtube.com/watch?v=wbM4dKHww5c

😉 Please let me know if that worked and provided you with a solution. Please come back and let me know how it went. 

[Hikerrandy]

I did that but it still isn't working. The logo stays on for about 10
seconds then it buzzes and the screen goes off and it does that buzz again
and the logo comes back. It does that 6 or so times. Thanks for trying!

[SunsetRunner]

Hello again @Hikerrandy 

It doesn’t appear as if you’ve had your Fitbit Versa 3 very long at all. Looks like only 8 months. I understand it must be frustrating to have this happen. 

I would definitely suggest calling Fitbit Customer Service to see if they can help sort this out for you. Here is a link to Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US I find calling them directly the easiest way to communicate with them. 

I hope they can help you get your Versa 3 sorted out again or replace it since your still under your one year warranty. I’m sorry I personally was unable to help. 

[Hikerrandy]

Thank you for trying. I will call them.