Versa 3 stuck on Fitbit Logo

[Thedragonwolf]

I have my watch for a day I was transferring music but it wasn't working so I stopped it now the watch face and everything else won't work the screen is black the fitbit logo only come on when I turn it on and than it goes off and the screen is still blank.

Moderator Edit: Clarified subject

[Guy_]

Hi @Thedragonwolf - it possibly got confused try holding the button for 10 seconds to restart it.

The screen should go blank and then it vibrate and the logo come back and it takes a while for it to restart.

In principle you can't transfer music other than Pandora or Deezer on a Versa 3.

[Thedragonwolf]

First I was transferring deeper second tried restarting so many times it won't work.and I can't do warranty since I can't connect the watch

[Guy_]

@Thedragonwolf - try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.