Versa 3 stuck on a red X

[Kschep]

I was attempting to shut down my Versa 3. WHEN I attempted to turn it back on it shows a large Red X and says date not able to reload, sync again. It will not sync?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kschep. Thanks for stopping by in the Fitbit Community Forums and sharing the details provided in your post. 

How did you shut down your Versa 3? It seems like you performed a factory reset instead, that would explain the message you're getting on your watch. 

With that in mind, I recommend following the steps below:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 3.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 3.

If the issue persists, see Why can't I set up my Fitbit device?

[Kschep]

I have tried all of that. The Versa will shut off only when you restart it it still shows the message & the X

Kenny :latin_cross:

[MarreFitbit · Accepted solution]

@Kschep Thanks for trying the steps I've recommended. 

As our last resort, I'd recommend trying another factory reset by following the steps below:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.