08-16-2022 15:42 - last edited on 12-18-2022 17:25 by MatthewFitbit
08-16-2022 15:42 - last edited on 12-18-2022 17:25 by MatthewFitbit
My fitbit versa 3 stuck on fitbit logo since 12 August 2022. I tried to reset, unpair, and set up again. It didn’t work. Please help.
08-16-2022 15:54
08-16-2022 15:54
Same with me.. try to force shut down the fitbit, turn off Bluetooth & mobile phone still not working.
08-16-2022 17:12
08-16-2022 17:12
Same with me. It started today, 8/16/22. My watch isn’t even a year old.
08-16-2022 17:55
08-16-2022 17:55
Hello @Suteeda, @ZoomZim and @Sham338
I would suggest setting your Versa 3 up again as a new device. You won’t lose any data as it’s held on the Fitbit Servers. However you will lose any data you collected after your last successful sync.
@Suteeda I understand you have already tried setting up your Versa 3 as a new device (based on previous posts here on the community) and it hasn’t help. Do you mind trying it again?
To set your Versa 3 up again as a new device please follow these steps closely:
08-16-2022 21:09
08-16-2022 21:09
Tq for your advice but unfortunately its did't work.. still stuck at fitbit logo
08-16-2022 23:36
08-16-2022 23:36
I have removed it from fitbit app but now I can't set it up on Bluetooth as its frozen on the logo Bluetooth can't find it ..
This us unfair and its fitbits fault this watch was working fine till I updated it 😤
08-17-2022 00:03
08-17-2022 00:03
Yes I agree with u.. nothing can do. I will Never buy this product again
08-17-2022 05:19
08-17-2022 05:19
If your still showing the Fitbit Logo after trying to set up your Versa 3 as a new device fails I’d contact Fitbit Customer Service.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
‘More information can be found here: https://myhelp.fitbit.com/s/support?language=en_US
08-17-2022 05:59
08-17-2022 05:59
Mine was stuck on fitbit logo since the update (opening and closing, unresponsive) i tried to restart it, force restart to factory reset... nothing was changing. I contacted an agent of customer support who helped me through the step and finally they will change my fitbit to a new one. If your fitbit was not purchased too long ago, i would recommand to you to talk to an agent too 😕
08-17-2022 06:14
08-17-2022 06:14
I had this problem before, all you need to do is,
1. Hold the versa 3 unti you feel the second vibration and then let go. This restarts it.
2. Next put your versa 3 to its original charge until the logo come again
3. Wait a few seconds and it should be fixed
Hope this helps!
08-17-2022 07:59
08-17-2022 07:59
08-17-2022 16:24
08-17-2022 16:24
Aug 4 my Versa 3 stopped working (only had it ~5 months or less), stuck on the logo. After more than an hour chatting the 2 customer service reps online, it was decided I needed a replacement. Last year, my Versa 2 did similar. A replacement was sent and I had it w/in the week. This time, I was told a replacement would not be sent until the broken one was recieved. I mailed the Versa 3 within hours of that chat.
Tracking the delivery ended in a city an hour away. I called yesterday, the rep stated, and an email confirmed, my device won't arrive until this coming Friday. Fitbit then needs 5 days, per the customer service rep, and the email following, to then confirm receipt. And, per the conversation and email, I can then expect another 5 - 7 business days to pass before my Versa 3 replacement is received. In the meantime, I'll still be charged for my Premium subscription for a device I do not have, unless I cancel that subscription and start over when my replacement is received?!
08-17-2022 16:46
08-17-2022 16:46
Poor product & services
08-17-2022 16:49
08-17-2022 16:49
How about malaysia? Its not worth to call long away to US
08-17-2022 20:50
08-17-2022 20:50
Mine too!! Have you been able to get any help with this?
08-17-2022 20:52
08-17-2022 20:52
Mine it’s stuck on logo as well, and I did the steps above and it won’t restart, nor will it connect. It asks if my phone is turned on, it is I have let the Fitbit die and recharged it and everything!! Went to do update and it is stuck on logo won’t work at all
08-18-2022 06:30
08-18-2022 06:30
08-18-2022 20:52
08-18-2022 20:52
I had the same problem after starting the update on the 16th. I tried everything suggested and it wouldn't do anything. I called customer service and got someone who couldn't understand English or spell. Finally she admitted they are having problem with update and sent me a label to send back my Versa 3. Sounds like I should have a new on in 3 to 4 weeks. Not the best customer service experience. I called all my friends and advised them not to install the update. To bad fitbit didn't think enough of us to warn us of the problem. In all fairness on May 28,2022 the watch probably saved my life when I went into septic shock it told me very erratic hart beat seek help. I made it to hospital in time. On July 20 I had a relapse and still here. Hope I don't have a relapse while waiting for new device may not need it.
08-22-2022 17:57
08-22-2022 17:57
08-22-2022 18:01
08-22-2022 18:01
Same! So frustrated