Versa 3 stuck on message "Data not cleared, Sync & Tried again"

[keyanselvaraj]

I had sync issues with my Android phone and I tried everything but didn't work so end up doing the factory reset but that didn't go well. I received a message saying Data not cleared sync and try again. But I can't sync anymore. So what to know what is the solution for this.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @keyanselvaraj. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is stuck on that message. I understand your concern, I will do my best to help you! 

Please note the message you're receiving usually appears when you performed a factory reset without first unpairing your Fitbit device from your phone's Bluetooth settings.

With that being said, I'd recommend trying the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Regarding the syncing issues, please note that our team is aware of an "Unable to Sync" bug that is impacting a small percentage of Android Fitbit App Customers, and they're currently working on a fix.

In the meantime and just in case you've done so, I'd recommend rebooting your phone and making sure the Fitbit app is updated to the latest version.

[keyanselvaraj]

@MarreFitbit thank you for the swift response. It worked 😃.

[MarreFitbit]

@keyanselvaraj You're very welcome!  I'm glad to hear that the steps provided did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!