Versa 3 stuck on message "Data not cleared, Try & Sync again"

[LouLou1970]

Hi I hope someone can help me i factory reset my watch and the Red Cross came up saying about the data and wasn’t able to sync, I got it to work and it Done the resetting thing, but the cross came up again. Any ideas? I’m now going to restart my phone but other than that I’ve tried everything else 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LouLou1970. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

• Unpair your Versa 3 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?